1. This warranty covers functional defects and hardware issues. Cosmetic wear and accidental damage are not covered.

2. Please keep your invoice or order number ready to help us process your claim faster.

3. Make sure all information provided is accurate and complete.

4. Photos or videos help us assess issues more quickly and accurately.

5. Our working days are Monday to Saturday. Responses typically take 2–3 business days.

Step 1: Fill out the warranty claim form below with accurate details.

Step 2: Upload any photos or videos showing the issue (optional but recommended).

Step 3: Our team will review your claim carefully.

Step 4: You will be contacted via email or phone within 2–3 working days (Monday to Saturday).

Step 5: Based on our evaluation, we will repair or replace the device where applicable, or guide you through the next steps clearly.

Regrade™ warranty claims are reviewed carefully and fairly. Our goal is to resolve issues quickly, not create friction.