A Regrade™ Certified Pre-Owned product is a previously owned device that has been inspected, tested, cleaned and graded before sale. Every certified product must pass all applicable Regrade functional and quality checks.

Regrade products are generally available in two cosmetic conditions:

Excellent: Minimal signs of previous use, with very light marks that are difficult to notice.

Very Good: Light visible signs of previous use, such as minor scratches or marks.

Condition grades describe cosmetic appearance only. Both grades must meet the same applicable functional testing standards.

Warranty periods vary by product category:

• Phones, tablets and laptops: 12 months
• Smartwatches, AirPods, wearables, Apple Pencil and similar accessories: 6 months

Products marked “No Warranty,” “Final Sale,” “For Parts” or “Sold As-Is” are not covered by the Regrade commercial warranty. The warranty starts from the delivery date.

Eligible products may be returned within 7 days from the delivery date.

The product must be returned in the same condition in which it was delivered, without new damage, misuse, tampering or unauthorised repair. All included accessories must also be returned, and personal accounts or activation locks must be removed.

All returns are subject to eligibility checks and inspection.

Orders are normally delivered within 2–4 business days after order confirmation.

Delivery times may vary depending on the customer’s location, order verification, courier delays, public holidays or circumstances outside Regrade’s control.