Help Center
Find answers to the most common questions about Regrade.
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If you have an issue or question that requires immediate assistance, click below to reach our support team directly. Please allow 3–5 business days from the time your package arrives back to us for a refund to be issued.
Contact UsAbout UsAbout Regrade™
What is Regrade™?
Regrade™ is a certified platform for verified pre-owned & refurbished tech. Every device is tested and inspected before sale and listed with clear condition grading and key details.
Is Regrade a marketplace?
Not yet. Regrade currently sells directly as a certified seller. In the future, we plan to evolve into a certified marketplace with strict seller standards.
Are Regrade products used or refurbished?
Yes. Our products are certified pre-owned / refurbished devices that have been tested for functionality and inspected for physical condition before being sold.
What does “Regrade™ Certified” mean?
“Regrade™ Certified” means the device has passed our inspection/diagnostics checks for key functions (display/touch, cameras, speakers/mic, charging, buttons, Wi-Fi/Bluetooth, biometrics where applicable). Our grading is cosmetic-only — all devices are 100% functional.
What grading system does Regrade use?
Regrade uses a strict two-grade system. Excellent devices show minimal signs of use, are 100% functional, and have battery health of 90% or above. Very Good devices may have light cosmetic wear, remain 100% functional, and have battery health of 85% or above.
Battery, Lock & Network
Is battery health guaranteed?
Yes. Battery health is verified during certification. Excellent devices have battery health of 90% or above, while Very Good devices have battery health of 85% or above.
Are the devices unlocked?
Yes. All phones sold by Regrade are factory unlocked and compatible with UAE carriers unless clearly stated otherwise.
Is activation lock / FRP removed?
Yes. Apple devices have iCloud removed, and Android devices have Google FRP removed. Devices are ready to use.
Warranty & Returns
Do Regrade products come with warranty?
Yes. All Regrade™ Certified products include a standard warranty covering hardware defects. Warranty terms are clearly mentioned on the product page.
What is not covered under warranty?
Physical damage, liquid damage, misuse, and unauthorized repairs are not covered.
What is your return policy?
Returns can be requested within 7 days of delivery if the product is faulty or does not match the description. Items must be returned in their original condition with all accessories included.
Orders & Payments
Is Cash on Delivery available?
Cash on Delivery is available only within the UAE and depends on the delivery location and order value. All supported payment options are clearly shown at checkout.
How long does delivery take?
Orders are typically delivered within 1–3 business days after order confirmation. Exact delivery timelines are shown at checkout and may vary by location.
