Privacy policy
Regrade™ Privacy Policy
Last Updated: 01 January 2026 — Version: 1.0
1) Introduction
Regrade Electronics Trading L.L.C S.O.C, Dubai, UAE (“Regrade”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you visit www.regrade.store, place an order, contact us, or use our returns/warranty services.
2) Scope of This Policy
• Applies to customers, visitors, and subscribers using our Website or contacting us.
• Covers data collected through orders, customer support, warranty/returns, and marketing subscriptions.
• Does not apply to third-party websites linked from our Website (their own policies apply).
3) Personal Data We Collect
A) Information you provide directly
• Identity & contact details: name, email, phone number, delivery/billing address.
• Order & support details: order number, product details, communications, support tickets.
• Device identifiers (where applicable): IMEI/Serial numbers for warranty, returns, fraud prevention, and service records.
• Claim evidence: photos/videos you submit for returns/warranty requests (where applicable).
• Payment: card/payment information is processed by secure payment gateways; we do not store full card details on our servers.
• Bank details (COD refunds): account details provided by you for bank-transfer refunds.
B) Information collected automatically
• Device & usage data: IP address, device type, browser type, operating system, pages visited, and timestamps.
• Cookies and similar technologies (see Section 9).
4) How We Use Your Data
We use your data to:
• Process payments, confirm orders, deliver products, and provide invoices/receipts.
• Provide customer support and manage returns, refunds, warranty claims, repairs, and service.
• Verify transactions, prevent fraud, and protect our Website and customers.
• Improve our Website experience, analytics, and performance.
• Send service messages (order updates, delivery notices, security alerts).
• Send marketing communications only where permitted and with opt-out options.
• Comply with UAE legal, tax, and consumer protection requirements.
5) Legal Basis & Compliance
We process personal data in accordance with UAE Federal Decree-Law No. (45) of 2021 on the Protection of Personal Data (PDPL), where applicable, and related regulations.
Depending on context, processing may be based on:
• Contract necessity (to fulfil your order and provide returns/warranty services)
• Legal obligations (record-keeping, compliance, dispute handling)
• Legitimate interests (fraud prevention, Website security, service improvement)
• Your consent (marketing preferences and certain cookies where applicable)
6) Sharing & Third-Party Processors
We may share limited data with trusted third parties only as needed to operate our services, such as:
• Shopify (store hosting and order management)
• Payment gateways/payment processors (secure payment processing)
• Courier and logistics partners (delivery/collection)
• Analytics/performance tools (to understand usage and improve the Website)
• Repair/service partners (only information needed to diagnose/repair/verify claims)
These providers process data for operational purposes and are expected to apply appropriate security safeguards. We do not sell or trade your personal data.
7) International Data Transfers
Some service providers (such as Shopify) may store or process data on servers outside the UAE. Where cross-border transfers occur, we apply appropriate safeguards and comply with applicable PDPL requirements for international transfers.
8) Data Security
We apply reasonable technical and organisational measures to protect personal data, including:
• SSL/TLS encryption for data transmitted between your browser and our Website
• Secure Shopify infrastructure and access controls to limit staff access on a need-to-know basis
• PCI-DSS compliant payment processing through payment gateways
No method of transmission or storage is 100% secure; however, we take reasonable measures to protect personal data.
9) Cookies & Tracking Technologies
We use cookies and similar technologies to maintain shopping sessions, enable core site features, analyze traffic, and personalize content. You can manage cookies in your browser settings. Disabling cookies may limit some site features.
10) Data Retention
We retain personal data only as long as necessary to fulfil the purposes described in this Policy or to comply with UAE legal and tax requirements. After that, data is securely deleted or anonymised where feasible.
11) Your Rights
Subject to applicable law, you may request access, correction, deletion, or restriction/objection to processing of your personal data, and you may withdraw consent for marketing communications.
To exercise these rights, contact support@regrade.store. We may request information to verify your identity before processing requests.
12) Children’s Privacy
Regrade does not knowingly collect personal data from individuals under 18. Our Website and services are intended for adults.
13) Policy Updates
We may update this Privacy Policy from time to time to reflect legal or operational changes. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Website signifies acceptance of the updated Policy.
14) Contact Information
Regrade Electronics Trading L.L.C S.O.C
Dubai, United Arab Emirates
Email: support@regrade.store
Website: www.regrade.store
